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London Westend theatrebreaks, Booking Conditions for Theatre and Hotel Packages.
We offer you the best products and the best service. We aim to consistently exceed
your expectations, so that when you are booking with us, you can feel confident
you're with the best team there is. This section aims to bring important points
to your attention.
These booking conditions form the basis of your contract with London Westend theatrebreaks.
The web site address
www.londonwestendtheatrebreaks.com is used by Westend Theatretickets for
the promotion of hotels with Theatre tickets.
Once your Theatre and hotel package has been confirmed the following terms and conditions
apply.
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1. Booking theatrebreaks |
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All bookings must be made on line via the website or via our Call Centre. At the
end of the booking process, you are asked to confirm that you have read and agree
with our Booking Conditions. Your booking will be confirmed by a booking reference,
we will reconfirm this to you and provide you confirmation by email. Please print
and keep this confirmation email as it must be exchanged for Theatre Tickets at
your chosen Theatre Box Office.
Please check your Booking Confirmation carefully as soon as you receive it. Contact
us immediately if any information which appears on the confirmation appears to be
incorrect or incomplete as it may not be possible to make changes later.
If you make a booking for three or more people, we cannot guarantee that you will
be seated together in the theatre.
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2. Payment:
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Full payment is required at the time of booking.
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3. Your contract:
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A binding contract between us comes into existence when the final page of the booking
confirmation procedure gives you a booking reference and/or our Call Centre give
you a confirmation reference over the telephone.
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4. The cost of your Theatre break:
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London Westend theatre breaks is committed to providing the best choice of product,
at competitive prices, so throughout the season we continually review our products
and prices. There are likely to be some seasonal special offers and in some circumstances
prices may go up. The price of your chosen package will be confirmed at the time
of booking.
We reserve the right to correct errors in both advertised and confirmed prices.
We will do so as soon as we become aware of the error.
A total price of your chosen break will be given before you confirm your booking
which you may accept or not. This includes the ticket prices, hotelprices, extra
add on prices and our booking fee and creditcard transaction fees.
All prices are for pre-booking and include VAT.
Payment is always taken in Great British Pounds. Guide prices in US Dollars and
Euros are only provided for the convenience of overseas customers. These are based
on recent rates of exchange but the final price paid may differ depending on the
exact exchange rate at the time of purchase.
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5. Changes by you: |
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Should you wish to make any changes to your confirmed break, you must notify us
as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we
will be able to meet any such requests. All orders are final and can not be changed
once received.
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6. Cancellation by you: |
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No refund is made for cancellation/amendment of bookings at any time after
your order is received.
We cannot be held liable for the cancellation of a show or the non- appearance of
any particular cast member in a theatrical performance. If a show is cancelled,
only the proportion of the holiday cost relating to the ticket charge will be refunded.
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7. Changes and cancellation by us:
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Occasionally, we have to make changes to and correct errors on web sites / brochures
and other details both before and after bookings have been confirmed and cancel
confirmed bookings and we must reserve the right to do so.
Occasionally, we have to make a significant change. Significant changes include
the following changes when made before departure:
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A change of accommodation to that of a lower official classification or standard
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A change of accommodation area
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If we have to make a significant change or cancel, we will tell you as soon as possible.
If there is time to do so before departure, we will offer you the choice of the
following options:
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(a)
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accepting the changed arrangements or
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(b)
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purchasing an alternative Theatre Break from us, of a similar standard to that
originally booked if available. If the chosenalternative is less expensive than
your original one, we will refund the difference but if it is more expensive, we
will ask you to pay more.
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(c)
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cancelling or accepting the cancellation in which case you will receive a full
and quick refund of all monies you have paid to us.
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Please note, the above options are not available where any change made is a minor
one.
No compensation will be payable and the above options will not be available if we
cancel as a result of your failure to comply with any requirement of these booking
conditions entitling us to cancel (such as paying on time)
In all cases, our liability for significant changes and cancellations is limited
to offering you the above mentioned options and, where applicable, compensation.
We regret we cannot pay any expenses, costs or losses incurred by you as a result
of any change or cancellation.
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8. Force Majeure:
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Except where otherwise expressly stated in these booking conditions, we regret we
cannot accept liability or pay any compensation where the performance or prompt
performance of our contractual obligations is prevented or affected by or you otherwise
suffer any damage or loss (as more fully described in clause 9 (1) below) as a result
of "force majeure".
In these Booking Conditions, "force majeure" means any event which we or the supplier
of the service(s) in question could not, even with all due care, foresee or avoid.
Such events may include war or threat of war, riot, civil strife, terrorist activity
or actual threatened terrorist activity, industrial dispute, natural or nuclear
disaster, adverse weather conditions, fire and all similar events outside our control.
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9. Our Liability to you
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(1)
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We promise to make sure that all parts of the break we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care. We will accept responsibility if any death, personal injury, failure or deficiency of your arrangements is caused by any fault of ours, or our agents or suppliers. When we talk about fault above, this means failure by ourselves or our agents or suppliers (as applicable) to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
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(2)
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We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
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the fault of the person(s) affected or any member(s) of their party or
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the fault of a third party not connected with the provision of your break which we could not have predicted or avoided or
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an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see clause 8)
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the fault of anyone who is not carrying out work for us (generally or in particular) at the time.
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In addition, we will not be responsible where you do not enjoy your break or suffer any problems because of a reason you did not tell us about when you booked your break or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, if you have booked a package from us and we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.
We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.
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10. Complaints and problems:
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In the unlikely event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing and given to the supplier as soon as possible. If you are still dissatisfied, you must notify us at the earliest opportunity. Until we know about a problem or complaint, we cannot begin to resolve it. If you remain dissatisfied, however, you must write to our Customer Relations Manager within 7 days of the end of the break you have purchased from us giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
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11. Your Responsibilities:
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Bookings are accepted on the understanding that all persons travelling are normally in good health and able to fulfil the physical demands of a theatre break.
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12. Conditions of suppliers:
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Many of the services which make up your break are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see clause 9 (3)). Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.
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13. Financial security:
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For all Theatre and hotel packages we operate a trust account. This arrangement means your money will be refunded in the unlikely event of our being unable to provide your break due to our insolvency.
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14. Call Monitoring and Recording:
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As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.
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15. Directions/Ticket Collection:
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Please make sure you have the address to both your hotel and your chosen Theatre. Please ensure you leave plenty of time to collect your Theatre Tickets, we strongly recommend you arrive at the Theatre AT LEAST 30 MINUTES BEFORE THE PERFORMANCE even if you have previously collected your tickets. Tickets can be collected from your Theatre Box Office up to 1 hour before the show start time. Late arrivals may not be permitted access to the Theatre, we cannot accept any liability for you missing your show. Please ensure you have a print out of your confirmation voucher to exchange for your Theatre Tickets.
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16. Cast members:
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We are unable to guarantee the appearance of individual cast members in any given performance. As soon as we receive notice that a cast member will not perform on specific dates we will publish these on our website.
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17. Hotel star ratings:
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All hotel star ratings in London Westend theatre breaks literature are ratings done by our suppliers.
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Any official rating awarded to the hotel, for example: AA Stars, RAC Stars and ETB Crowns will be considered, but they would not translate directly into the equivalent number of stars.
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If a hotel does not hold an official rating, we evaluate it on a similar basis to most official scheme operators.
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In both of the above cases, when giving our rating we also consider:
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Feedback we have received from our customers
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Feedback from our own regular visits to the hotels, both on business & as customers.
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19. Breakfast:
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Breakfast included at most hotels, please check when booking.
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20. Leisure facilities:
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May be charged for and admission restricted for children.
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21. Alarm calls:
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As hotels do not take responsibility for alarm calls we suggest you take a travel alarm.
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